1. Do you remember these words? 2. Reading3. Vocabulary (Recibir, dar la bienvenida y situar a nuestros clientes)4. Grammar (Present Simple v Continuos)5. Listening5.1 Listening 15.2 Listening 2 6. Writing (Email: New opening!)7. Speaking (Recibir, dar la bienvenida y situar a nuestros clientes)7.1 Pronunciation 7.2 Situation 8. Key ideas 9. Links of interest